Privacy Policy

 

1. Scope

This Privacy Policy applies to personal data collected through or in connection with the Services, including:

  • website visits and browsing activity;
  • account registration and authentication;
  • purchases and payment-related interactions;
  • course access and program participation;
  • email, support, and other communications with us;
  • community spaces, including Discord or similar forums;
  • forms, surveys, testimonials, feedback, and user submissions;
  • analytics, cookies, and similar technologies.

This Privacy Policy does not apply to third-party websites, platforms, tools, or services that are not controlled by us, including payment processors, hosting providers, analytics providers, or Discord. Those third parties may have their own privacy policies and terms.

2. Information We Collect

We may collect the following categories of personal data.

2.1 Information You Provide Directly

You may provide personal data when you:

  • create or update an account;
  • purchase or enroll in the Services;
  • contact support or communicate with us;
  • participate in community features;
  • submit testimonials, reviews, feedback, images, videos, audio, or other materials;
  • complete forms, surveys, or questionnaires.

This information may include:

  • full name;
  • email address;
  • username or display name;
  • password or other authentication details;
  • billing information;
  • transaction-related information;
  • communication content;
  • profile information;
  • testimonials and user-generated content;
  • any other information you choose to provide.

2.2 Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect:

  • IP address;
  • device identifiers;
  • browser type and version;
  • operating system;
  • device type;
  • language settings;
  • approximate location;
  • pages viewed and features used;
  • date and time of access;
  • referral source;
  • session duration;
  • clickstream and interaction data;
  • log files;
  • cookie identifiers;
  • analytics and usage data.

2.3 Information from Third Parties

We may receive personal data from third parties, including:

  • payment processors;
  • email and customer support providers;
  • analytics and security providers;
  • hosting and infrastructure providers;
  • community platforms such as Discord;
  • business partners or affiliates, where applicable.

3. How We Use Personal Data

We may use personal data for the following purposes:

  • to provide, operate, and maintain the Services;
  • to create and manage user accounts;
  • to process purchases, payments, refunds, chargebacks, and fraud checks;
  • to deliver program content, communications, and community features;
  • to respond to inquiries, support requests, and technical issues;
  • to send administrative notices, policy updates, and service-related messages;
  • to analyze, improve, and personalize the Services;
  • to monitor usage, performance, and security;
  • to detect, investigate, and prevent fraud, abuse, unauthorized access, and other harmful activity;
  • to enforce our Terms of Service and other applicable policies;
  • to comply with legal, regulatory, tax, accounting, and contractual obligations;
  • to carry out other purposes for which we obtain your consent where required.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal data, we may rely on one or more of the following:

  • Consent — where you have given us permission to process your personal data for a specific purpose;
  • Contract — where processing is necessary to provide the Services or perform our contractual obligations to you;
  • Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests;
  • Legal obligation — where processing is necessary to comply with applicable law, regulation, or legal process;
  • Vital interests — where processing is necessary to protect your safety or the safety of others.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, web beacons, and similar technologies to:

  • remember your preferences;
  • keep you signed in;
  • improve site performance and functionality;
  • analyze traffic and usage patterns;
  • understand how users interact with the Services;
  • support security and fraud prevention;
  • measure and improve content and marketing effectiveness, where applicable.

You may disable cookies through your browser settings. However, some features of the Services may not function properly if cookies are disabled.

6. Payment Processing

If you make a purchase, your payment information may be collected and processed by third-party payment processors. We may receive limited information relating to the transaction, such as:

  • billing name;
  • email address;
  • transaction status;
  • payment confirmation;
  • partial payment identifiers;
  • invoice or order details.

We do not necessarily store full payment card details on our systems. Any payment card information is typically collected and processed directly by the applicable payment processor in accordance with its own privacy policy and security practices.

7. Community Features and User Content

If you participate in community areas or submit content through the Services, your information may be visible to other users depending on the feature and your settings.

This may include:

  • profile information;
  • usernames or display names;
  • comments and messages;
  • posts and replies;
  • testimonials and reviews;
  • images, audio, video, or other media;
  • any other content you choose to share.

You should avoid submitting sensitive personal data in public or semi-public areas unless you are comfortable with it being viewed, copied, or shared by others.

8. Testimonials and Marketing Use

If you submit a testimonial, review, or feedback, we may use it for operational, promotional, educational, or marketing purposes, subject to applicable law.

Where permitted, such use may include:

  • displaying your name, username, or initials;
  • displaying the content of your submission;
  • using your likeness, image, or profile photo if provided;
  • using excerpts from your feedback.

Where required by law, we may request additional consent before publishing your submission publicly.

9. Disclosure of Personal Data

We may disclose personal data in the following circumstances:

9.1 Service Providers

We may share personal data with vendors and service providers that help us operate the Services, such as:

  • hosting providers;
  • payment processors;
  • email and messaging services;
  • analytics providers;
  • customer support platforms;
  • security and fraud prevention tools;
  • community platforms.

9.2 Business Transfers

We may disclose or transfer personal data in connection with any merger, acquisition, reorganization, restructuring, financing, sale of assets, or similar business transaction.

9.3 Legal and Compliance Purposes

We may disclose personal data if we believe, in good faith, that disclosure is necessary to:

  • comply with applicable law or legal process;
  • respond to lawful requests by public authorities;
  • enforce our agreements, including our Terms of Service;
  • investigate or prevent fraud, abuse, or illegal activity;
  • protect the rights, property, or safety of us, our users, or others.

9.4 With Your Consent

We may disclose personal data for any other purpose with your consent or at your direction.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing the Services;
  • maintaining and administering accounts;
  • processing transactions;
  • resolving disputes;
  • enforcing our policies;
  • complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of data, the reason it was collected, and applicable legal requirements.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access to your account.

12. International Data Transfers

Because we operate from Dubai, United Arab Emirates, and may use service providers located in other jurisdictions, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.

By using the Services, you understand that your personal data may be processed in jurisdictions that may have data protection laws different from those in your country.

13. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

  • the right to access your personal data;
  • the right to correct inaccurate or incomplete data;
  • the right to request deletion of your data;
  • the right to object to certain processing;
  • the right to restrict certain processing;
  • the right to withdraw consent where processing is based on consent;
  • the right to data portability;
  • the right to opt out of marketing communications;
  • the right to lodge a complaint with a supervisory authority, where applicable.

To exercise any applicable rights, contact us at support@improfessorb.com. We may require information to verify your identity before responding to your request.

14. Email and Communications Preferences

If you provide us with an email address or other contact details, we may send you:

  • account and transaction notices;
  • service announcements;
  • policy updates;
  • support responses;
  • program-related communications;
  • newsletters or promotional communications, where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in those emails, if available. Even if you opt out of marketing messages, we may still send non-promotional messages relating to your account, purchases, security, or legal notices.

15. Children’s Privacy

The Services are intended for users who are at least the age of majority in their jurisdiction, unless access is permitted with parental or legal guardian consent and supervision.

We do not knowingly collect personal data from children without appropriate authorization. If you believe a child has provided us personal data in violation of this Privacy Policy, please contact us and we will take appropriate steps consistent with applicable law.

16. Third-Party Services and Links

The Services may contain links to, or integrations with, third-party services such as Discord, payment processors, analytics providers, and hosting providers.

We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal data to them.

17. Discord and Community Platforms

If you use Discord or another third-party community platform in connection with the Services, your activity on that platform may also be governed by the platform’s own privacy policy and terms.

Depending on how you use those platforms, information you share may be visible to other users, stored by the platform, or processed by the platform independently of us.

18. California and Similar Jurisdictions

If applicable law grants you additional privacy rights, we will honor those rights to the extent required by law. Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited.

If you are located in a jurisdiction with specific privacy protections, you may contact us to request information about the rights available to you under applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. If we make material changes, we may provide additional notice where required by law.

Your continued use of the Services after any update becomes effective constitutes your acceptance of the revised Privacy Policy.

20. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Clear Mind Tech FZE
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@improfessorb.com
Website: https://academy.improfessorb.com/